RETURN, EXCHANGE & FINAL SALE POLICY

Applicable to online, Facebook Live, and in-store jewelry purchases

1. Final Sale — Change of Mind

All jewelry purchases from D’ Precious Jade Jewelry Corp. are considered Final Sale for change-of-mind reasons. We strictly do not accept returns, exchanges, or refunds for: [1]

• Change of mind or buyer's remorse after purchasing or receiving the jewelry.

• Personal dissatisfaction with the overall design, style, physical appearance, or aesthetic fit.

• Incorrect size selected or provided by the customer during ordering or live streams.

• A sudden preference for a different item, design, metal weight, or chain length.

• Jewelry that the customer no longer wishes to retain or keep.

Customers are solely responsible for thoroughly reviewing the product descriptions, precise measurements, metal weights, design features, and other relevant details before confirming their purchase.

2. Sizing and Fit

• Accurate Sizing: If the jewelry received matches the size explicitly confirmed by the customer at the time of purchase, the item is entirely ineligible for a return, refund, or exchange solely because it does not fit.

• Resizing Services: Customers may contact us to inquire about available resizing options. Resizing is strictly subject to the technical suitability of the jewelry, current shop availability, and additional structural service fees.

• Sizing Errors by the Company: If D’ Precious Jade Jewelry Corp. accidentally supplies a size different from the agreed-upon invoice or order confirmation, the customer may contact us immediately for a corrected resolution.

3. Incorrect, Damaged, or Defective Items

If a customer receives an incorrect, damaged, or defective item, they must contact us within forty-eight (48) hours of the documented delivery time. To process a valid claim for a factory defect or shipping error, the customer must provide: [1]

• Mandatory Unboxing Video: A continuous, unedited video showing the unopened parcel being unboxed for the first time, clearly showcasing the condition of the jewelry item. [1, 2]

• Clear Documentation: High-resolution photographs of the specific jewelry issue and the original shipping packaging.

• Transaction Details: A detailed written description of the defect along with the official invoice or order number.

Note: Claims submitted without a clear, continuous unboxing video will not be reviewed or approved. Upon verification, remedies will be issued in accordance with applicable consumer protection laws. [1, 2]

4. Second-Hand and Subasta Jewelry

• Expected Condition: Second-hand, vintage, and Subasta jewelry items are sold "as-is" and may exhibit normal signs of previous wear, including minor superficial scratches, patina, and vintage characteristics. [1]

• Final Sale: Customers must thoroughly review the disclosed condition of these pieces prior to purchase. These items are strictly final sale and completely ineligible for discretionary returns or exchanges, subject to applicable provincial laws.

5. Made-to-Order and Customized Jewelry

• Client Responsibility: Customers bear sole responsibility for verifying all custom specifications—including custom sizes, specialized measurements, engravings, and unique designs—before production begins.

• Ineligibility: Made-to-order and custom-manufactured jewelry cannot be returned, cancelled, or exchanged due to standard customer preference or sizing parameters provided incorrectly by the buyer.

6. Shipping and Risk of Loss

• FOB Shipping Point: All shipped orders are fulfilled under FOB Shipping Point terms. This means that the legal ownership and risk of damage, loss, or theft transfer entirely to the buyer once the package is securely handed over to Canada Post or the designated courier. [1]

• Parcel Insurance: While standard basic shipping coverage is limited, customers are highly encouraged to request and purchase additional shipping insurance to fully protect their valuable parcels against transit hazards. [1]

7. Legal Rights

Nothing in this policy is intended to limit, exclude, or modify any non-excludable statutory rights or remedies available to consumers under the Alberta Consumer Protection Act or other applicable Canadian laws regarding genuinely defective, misrepresented, or incorrectly supplied goods.